Terms & Conditions of Business

100% Satisfaction Money Back Guarantee

If you are not totally satisfied with your purchase from Garden Supply Direct Ltd or the service we provide we offer a no quibble money back guarantee. Please email us and ask for returns information within 14 days of delivery of your purchase for a full refund of the purchase price of your item (providing the item is unopened and "as new").

Payment & Pre-orders

We accept orders in advance which we keep on back order until the products are ready to despatch. We also offer some popular items for sale before they are due to return to our stock. You can place an order for one of these items in the same way as you'd order anything else on our website. The estimated stock date will be shown in the product details to show you when you should expect your order to be back in stock and dispatched. If you place an order that contains both a 'pre-order' item and currently-available items, you won't receive the order until all the items are ready to be dispatched. If you would like the in stock items earlier, please place a separate order for them. If you pay using a debit / credit card no money will be taken until the order is ready to despatch. Paypal is an instant payment method and funds will be taken at the point of ordering. Ordering in advance will secure you first deliveries and will reserve you your products should they be in short supply that year. Cheques and postal orders to be made payable to 'Garden Supply Direct'.

Goods Refund & Returns

In the event that you (the customer) wish to withdraw or cancel our (the retailer) contract (send items back for a refund), we will reimburse all payments received (with the exception of non-standard delivery costs) within 14 calendar days. The period begins on the day on which we receive the goods back or, if earlier, the day on which you supply evidence of having sent the goods back.

Goods Covered by a Manufacturers Warranty

We will refund/replace faulty goods up to 28 days after the date of delivery. After this, faulty goods will be covered by the manufacturers warranty if applicable.

Carriage charges for goods refused unjustifiably will be charged to the customer.

Goods returned to us without our permission will incur a £5 admin fee.

All goods remain the property of Garden Supply Direct until paid for in full.

Delivery (non-plant orders)

Your order will be despatched very quickly usually the same or next working day (subject to stock availability). We use different methods of postage depending on your order value and weight including Courier, 1st and 2nd class Royal Mail Packet Post.

Delivery of Bulbs & Plants

Some of the bulbs and plants listed will be despatched in time for planting as stated in their category heading. If a mixed order is placed (bulbs/plants with a non-plant order) we may hold your order until all items are available.

Non-delivery of goods

We guarantee to deliver non-plant orders within 28 days of ordering. If we are unable to deliver within 28 days we will only proceed with an order after your agreement. Royal Mail state to allow 15 working days from dispatch before an item can be classed as lost in the post. Please email us after allowing 18 working days from your order date if you are concerned about non-delivery of an order. Please check the item listing as some bulbs and plants are not despatched immediately.

Jiffy Pellets, Seed and Bulb counts are approximate.

Personal service 24 hours a day - 7 days a week.
As we don't have the room to list vast details of the products listed, you can e-mail us 7 days a week for further details, advice or to ask specific questions on any of our products.

We accept cheques from customers in "Good Faith". Cheques returned to us from the bank on which they are drawn, either marked 'Refer to Drawer' or if they are 're-presented' will incur a charge of £20.00 on each occasion, which will be charged to the customer.

We reserve the right to increase prices without prior notice on goods or carriage.

Customers who place orders fully accept out trading terms which are final.